Available 7 days a week, from 8:30 am to midnight


Unsafe at Home Ottawa is a secure text and online chat service for women who may be living through increased violence and abuse at home during the COVID-19 pandemic. Our counsellors provide emotional support, practical advice and referrals.

We can help you:

  • Talk about how you’re feeling
  • Create a safety plan to reduce your risk of harm
  • Get you the services you need for support
  • Cope with your situation during this period of physical distancing

You are not alone.
You are loved.
We’re here to help.

Text us @ 613-704-5535

Connect with us

Our text and online chat service is available 7 days a week from 8:30 am to midnight. Your conversations with our counsellors are confidential and secure.

How it works

You can chat online with us or text us. We’re here for you. Our trained counsellors will give you support, information, resources and safety planning ideas. There are two ways to reach us:


This is the safest way to talk to us. You’ll need a device with wifi or an internet connection to use the chat service.

Click the chat online now button if you need us. A chat window will open, and we’ll connect you to a trained counsellor.

You can end the conversation at any time. Once it’s done, your chat history will be erased.

Text us @ 613-704-5535

Text us if you need support. We’ll connect you to a trained counsellor.

You don’t need a data plan, internet connection or an app to use Unsafe at Home Ottawa on your cell phone.

For your safety, be sure to delete your text history once you’re done texting with us.

When you connect with us, the first few messages you receive from us will be automated. These will give you more information about the service and our confidentiality policy.

What you should know

Unsafe at Home Ottawa is designed to keep you safe. However, nothing is 100% secure. When you chat online with us or text us, please make sure you’re using a device or computer that’s safe.

Some tips to stay safe online:

If you think someone else could have installed spyware onto the device you’re using, you may not want to use this service.

Stay safe and cope

For many, this challenging period of physical distancing means a rise in intimate partner or family violence and domestic abuse. This might mean verbal abuse, emotional abuse, or physical or sexual violence. So how can you stay safe at home or cope with your situation?

Here are some helpful resources:

Text us @ 613-704-5535

Times like this call for us to take care of each other.
We’re here for you.
Reach out if you need support.


COVID-19 services

Do you feel alone and unsafe during this period of physical distancing?
Are you dealing with physical, emotional, sexual, or other kinds of abuse at home?

Reach out for help now.

Learn about where you can access support in Ottawa during the pandemic, including telephone support and walk-in services. In-person options are limited at this time, so be sure to consult this list before you go.

If you’re in immediate danger, please call 911.

Who we are

The Ottawa Coalition to End Violence Against Women, Crime Prevention Ottawa, Interval House of Ottawa and the Eastern Ottawa Resource Centre launched Unsafe at Home Ottawa to offer women living with abuse or violence during the COVID-19 pandemic a safe space to reach out for help. This community-based initiative is staffed by experienced counsellors. We are committed to treating women with compassion and respect for their dignity, privacy and diversity during this difficult time.

If your organization wants to launch a similar safe text+chat in your community, please email info(at) for information and resources.

Crime Prevention Ottawa Logo
Eastern Ottawa Resource Centre Logo
Interval House of Ottawa Logo
Ottawa Vicitm Services